I see advantages in encouraging people to ask their questions on Discourse vs. Slack/Discord. I’m assuming we have an unlimited archive on Discourse, so the searchability is a big plus over Slack in particular.
How can this best be done? Should we have a “Help Desk” category, or something similar?
I like this idea. Having the ability to search and link to useful replies is great. So much knowledge went down the drain with Slack… It’s a knowledge black hole.
I think a Q&A category would be helpful if it was displayed on the front page
I like this layout where you have categories and descriptions on the left, and recent posts on the right, but there is also a boxes layout option too.
The box layout is shown on this page:
Check out what other language discourse do with this handy spreadsheet.
The ‘Solved’ plugin might be suitable?
